Two days before
Reminders
A note before arrival
Share check-in times, parking and directions so guests arrive relaxed.
We’re excited to see you Friday! Check-in is at 3 pm, and parking is behind the inn.
Can we check in early?
For hotels, inns and bed & breakfasts
A warm welcome before they arrive.
Send a friendly note before check-in, answer guest questions from one inbox, ask for a review after checkout and bring guests back with returning-guest offers, by text and/or email.
- Pre-arrival messages that answer questions before they’re asked.
- Review requests after checkout, plus a private way for guests to tell you about a problem.
- Returning-guest offers for your off-season.
The Lakeview InnText message
Today 1:00 pm
Hi Avery, welcome to The Lakeview Inn! Your room is ready early, so check in any time after 1 pm.
Wonderful, we’re 20 minutes away
See you soon! Free parking is behind the inn.
How it works at a hotel or B&B
Six moments that earn 5-star stays
Each message goes out by text and/or email, whichever your guests prefer, and every reply lands in one inbox.
During the stay
Conversations
Questions answered fast
Guests message the front desk about towels, late checkout or dinner ideas, and anyone on staff can answer.
Is late checkout possible tomorrow?
Yes! You can stay until 1 pm at no charge.
After checkout
Review requests
More 5-star reviews
Every guest gets your Google or TripAdvisor link, and anyone with a problem can also reach you privately.
Thanks for staying with us! Did you enjoy your stay? Tell us here: thanku.deals/visit/lakeview
Off-season
Text & email promotions
Fill slow months
Send returning-guest offers when you have rooms to fill, and see who clicked.
Come back this winter: stay 2 nights and get the 3rd free. Book by Dec 15.
Every stay
Loyalty rewards
Rewards for returning guests
Stays add up to a free night or an upgrade, tracked on their phone.
Welcome back! This is your 4th stay, so your next night is on us.
Weddings and groups
Group messages
One message to the whole group
Message every guest in a wedding block or tour group about shuttle times and events.
Johnson wedding guests: the shuttle to the ceremony leaves at 2:30 from the front porch.
Everything your property gets
The tools above, plus a page of your own that guests can join from a QR code.
Arrival messagesPre-arrival notes with check-in details.
ConversationsA guest directory and shared front-desk inbox.
Review requestsGoogle, TripAdvisor and Facebook, plus a private way for guests to tell you about a problem.
Text & email promotionsOff-season and returning-guest offers.
Loyalty rewardsStays toward a free night, tracked on their phone.
Group messagesWedding blocks, tour groups and events.
Valet parkingGuests request their car from their phone, with photos taken at drop-off.
Your guests stay in control
Guests choose text and/or email, keep their own contact info up to date and can stop messages at any time.
Suggested plan
Most hotels and B&Bs start with Growth
It has everything on this page. More than one location? Pro includes three.
Compare all plansGrowth
$199/month
- Text and/or email messages, 1,000 texts a month included
- Automations, conversations and forms
- Waitlist, reservations and reminders
- Prize games, contests and surveys
- Discount cards sold online
- 10 staff logins
Questions hotels and B&Bs ask
Do guests need to download an app?
No. Messages arrive by text and/or email. Guests can also log in to your page at thanku.deals with a one-time code to see their stays and offers. There’s no app and no password.
Does it replace our booking system?
No. Keep taking reservations the way you do now. Upload arrivals from a spreadsheet or add guests by hand.
Can we message a wedding group?
Yes. Put the guests in a group and send shuttle times and event details to everyone at once.
What does texting cost?
Growth and Pro include 1,000 texts a month for each location (500 during the free trial); more are 2¢ each. Starter doesn’t include texting. A text longer than 160 characters counts as 2 or more, the way phone carriers bill it. Email is included in every plan.
Try it free for 60 days
Pick any plan; you won’t be charged until day 61. We’ll help you set up your arrival message and your review request.