Job done
Conversations
“Your car is ready”
Send pickup messages from the customer’s profile, and answer their questions in the same thread.
Your car is ready for pickup! We’re open until 6.
Can I pay when I get there?
For auto repair and oil change shops
“Your car’s ready” in one tap.
Tell customers when their car is ready, remind them when service is due and ask customers for a review, by text and/or email.
- “Your car is ready” messages instead of phone tag.
- Service-due reminders that bring cars back.
- A free 5th oil change for your regulars.
Main Street AutoText message
Today 3:40 pm
Hi Pat, your Camry is ready! We’re open until 6, and the total is $89.50.
Thanks, I’ll be there at 5
See you then. Your keys will be at the front desk.
How it works in a repair shop
Six moments that used to be phone calls
Each message goes out by text and/or email, whichever your customers prefer, and every reply lands in one inbox.
Before work starts
Conversations
Approvals without phone tag
Explain what you found and get the customer’s go-ahead in a reply that’s saved with their profile.
Your front brake pads are worn. Replacing them is $180. Reply YES to go ahead.
YES, go ahead
Three months later
Reminders
Service-due reminders
Remind customers when their next oil change or tire rotation is due.
Hi Pat, it’s been about 3 months since your last oil change. Reply YES and we’ll save you a time.
Every visit
Loyalty rewards
A free 5th oil change
Visits add up on the customer’s phone, with no cards to lose.
That’s 4 oil changes! Your 5th one is on us.
After service
Review requests
More 5-star reviews
Every customer gets your Google link, and anyone with a problem can also reach you privately.
Thanks for trusting us with your car! Happy with the service? Tell us here: thanku.deals/visit/mainstreet
Before winter
Text & email promotions
Seasonal specials
Announce winter tire swaps or AC checks to your whole list, and see who clicked.
Winter is coming: tire swaps are $40 this month. Reply YES to book.
Everything your shop gets
The tools above, plus a page of your own that customers can join from a QR code.
Order trackerCustomers follow their car from drop-off to “ready” on their phone, with your notes and photos.
Conversations“Ready for pickup” and repair approvals in one shared inbox.
Service remindersOil change, rotation and inspection reminders.
Loyalty rewardsVisits toward a free oil change, tracked on their phone.
Review requestsGoogle and Facebook, plus a private way for customers to tell you about a problem.
Text & email promotionsSeasonal specials, with click counts.
CouponsOil change and tire coupons, on for the dates you choose.
Your customers stay in control
Customers choose text and/or email, keep their own contact info up to date and can stop messages at any time.
Suggested plan
Most auto repair shops start with Growth
It has everything on this page. More than one location? Pro includes three.
Compare all plansGrowth
$199/month
- Text and/or email messages, 1,000 texts a month included
- Automations, conversations and forms
- Waitlist, reservations and reminders
- Prize games, contests and surveys
- Discount cards sold online
- 10 staff logins
Questions auto repair shops ask
Do customers need to download an app?
No. Messages arrive by text and/or email. Customers can also log in to your page at thanku.deals with a one-time code to see their reminders and rewards. There’s no app and no password.
Do we need special equipment in the bays?
No. Anyone can send messages from a phone, tablet or computer, and every reply is saved with the customer.
Can customers approve repairs by text?
Yes. Describe the work and the price, and their reply is saved with their profile.
What does texting cost?
Growth and Pro include 1,000 texts a month for each location (500 during the free trial); more are 2¢ each. Starter doesn’t include texting. A text longer than 160 characters counts as 2 or more, the way phone carriers bill it. Email is included in every plan.
Try it free for 60 days
Pick any plan; you won’t be charged until day 61. We’ll help you set up your pickup messages and service reminders.