How it works in a dental office
Six moments that used to be phone calls
Each message goes out by text and/or email, whichever your patients prefer, and every reply lands in one inbox.
The day before
Appointment reminders
Reminders patients answer
Upload tomorrow’s appointments from a spreadsheet or set them up ahead of time. Patients confirm or reschedule with one reply, so you know who’s coming before you open.
Reminder: cleaning on Tue, Mar 3 at 10:00 am. Reply YES to confirm or NO to reschedule.
NO, can we do Thursday?
When someone cancels
Group messages
Fill the opening in minutes
Keep a short-notice group of patients who’d like an earlier visit and message them all at once. Replies come back to your inbox, and the first YES gets the time.
A cleaning just opened up tomorrow at 2:00 pm. Want it? Reply YES and we’ll confirm.
YES please!
After every visit
Review requests
Turn happy patients into reviews
One quick question after the appointment. A YES gets a link to leave a Google review. A NO opens a private feedback form that comes straight to your office, so you can make it right first.
Thanks for coming in today! Did you have a good visit? Reply YES or NO.
YES
Six months later
Reminders
Recall without the phone tag
Bring patients back for their next cleaning with a message instead of a voicemail. Patients who reply YES show up in your inbox, ready to book.
Hi Sam, it’s been six months since your last cleaning. Reply YES and our front desk will reach out to book.
YES, mornings are best
Every November
Text & email promotions
Fill December with “use it or lose it”
Many dental plans reset on January 1. One message to your whole list reminds patients to use the benefits they have left, and you can see who clicked.
Don’t lose your 2026 dental benefits! Many plans reset Jan 1. Reply YES to book a visit before Dec 31.
Any day
Conversations
One inbox for patient questions
Patients message your office about scheduling, directions and paperwork, and anyone at the front desk can answer. Every conversation is saved with the patient’s profile.
Is there parking at your office?
Yes! Free parking behind the building. Use the Oak St. entrance.