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For HVAC, plumbing, lawn care and cleaning companies

Fewer wasted trips. More 5-star reviews.

Confirm appointments, let customers know you’re on the way, remind them about seasonal service and ask happy customers for a review, by text and/or email.

  • Appointment reminders customers answer with one reply.
  • “We’re on our way” messages from the office or the truck.
  • Seasonal tune-up reminders that fill slow months.
Start free for 60 days Talk to us
A sample text conversation with Northside Heating & Cooling
Northside Heating & CoolingText message
Today 9:40 am

Hi Lee, this is Northside Heating & Cooling. Mike is on his way and should arrive in about 20 minutes.

Great, the side door is open

Thanks! He’ll head right in.

How it works for a home service company

Six moments that keep the trucks busy

Each message goes out by text and/or email, whichever your customers prefer, and every reply lands in one inbox.

The day before Appointment reminders

Fewer wasted trips

Customers confirm or reschedule with one reply, so your techs don’t drive to empty houses.

Reminder: furnace tune-up tomorrow between 8 and 10 am. Reply YES to confirm or NO to reschedule.

YES

On the way Conversations

“We’re on our way”

Send a heads-up from the customer’s profile, and replies come back to the same thread.

Mike is on his way and should arrive in about 20 minutes.

Perfect, thank you

Before the season Reminders

Seasonal tune-ups

Remind customers about fall furnace checks, spring AC service or lawn aeration.

Time for your fall furnace check! Reply YES and we’ll find you a time.

After the job Review requests

More 5-star reviews

Happy customers get your Google link, and anyone unhappy reaches you privately first.

Thanks for choosing Northside! Happy with today’s service? Reply YES or NO.

YES, Mike was great

Invoice day Reminders

Payment reminders

Send friendly payment reminders by text and/or email, with a link to your payment page.

Thanks again! Your invoice is in your email. Reply here with any questions.

Slow month Text & email promotions

Fill the calendar

Send a slow-month special to your whole list, and see who clicked.

January special: $20 off any drain cleaning. Reply YES to book.

Everything your company gets

The tools above, plus a page of your own that customers can join from a QR code.

RemindersAppointments, seasonal tune-ups and payment reminders.
Conversations“On our way” messages and a shared inbox.
Review requestsGoogle and Facebook, with unhappy customers sent to you first. Text & email promotionsSlow-season specials, with click counts.
CouponsSeasonal coupons like $25 off a tune-up, on for the dates you choose.
Request formsService and estimate requests from your page.

Your customers stay in control

Customers choose text and/or email, keep their own contact info up to date and can stop messages at any time.

Suggested plan

Most home service companies start with Growth

It has everything on this page. More than one location? Pro includes three.

Compare all plans

Growth

$249/month

  • Text and/or email messages
  • Waitlist, reservations and reminders
  • Contests, games and surveys
  • Discount cards sold online
  • Every page style
  • 10 staff logins
Start free for 60 days

Questions home service companies ask

Do customers need to download an app?

No. Messages arrive by text and/or email. Customers can also log in to your page at thanku.deals with a one-time code to see their appointments and messages. There’s no app and no password.

Can our techs send messages from the field?

Yes. Anyone with a staff login can send and answer messages from a phone, and every message is saved with the customer.

Does it work with our scheduling software?

You don’t have to switch. Upload tomorrow’s jobs from a spreadsheet, or add them by hand.

What does texting cost?

Text messages are billed by how many you send, separately from your plan. Email is included in every plan.

Try it free for 60 days

Every Growth feature included. We’ll help you set up your appointment reminders and seasonal messages.

Start free for 60 days Talk to us

See how it works for other businesses