For HVAC, plumbing, lawn care and cleaning companies
Confirm appointments, let customers know you’re on the way, remind them about seasonal service and ask customers for a review, by text and/or email.
Hi Lee, this is Northside Heating & Cooling. Mike is on his way and should arrive in about 20 minutes.
Great, the side door is open
Thanks! He’ll head right in.
How it works for a home service company
Each message goes out by text and/or email, whichever your customers prefer, and every reply lands in one inbox.
Customers confirm or reschedule with one reply, so your techs don’t drive to empty houses.
Reminder: furnace tune-up tomorrow between 8 and 10 am. Reply YES to confirm or NO to reschedule.
YES
Send a heads-up from the customer’s profile, and replies come back to the same thread.
Mike is on his way and should arrive in about 20 minutes.
Perfect, thank you
Remind customers about fall furnace checks, spring AC service or lawn aeration.
Time for your fall furnace check! Reply YES and we’ll find you a time.
Every customer gets your Google link, and anyone with a problem can also reach you privately.
Thanks for choosing Northside! Happy with today’s service? Tell us here: thanku.deals/visit/northside
Send friendly payment reminders by text and/or email, with a link to your payment page.
Thanks again! Your invoice is in your email. Reply here with any questions.
Send a slow-month special to your whole list, and see who clicked.
January special: $20 off any drain cleaning. Reply YES to book.
The tools above, plus a page of your own that customers can join from a QR code.
Customers choose text and/or email, keep their own contact info up to date and can stop messages at any time.
Suggested plan
It has everything on this page. More than one location? Pro includes three.
Compare all plans$199/month
No. Messages arrive by text and/or email. Customers can also log in to your page at thanku.deals with a one-time code to see their appointments and messages. There’s no app and no password.
Yes. Anyone with a staff login can send and answer messages from a phone, and every message is saved with the customer.
You don’t have to switch. Upload tomorrow’s jobs from a spreadsheet, or add them by hand.
Growth and Pro include 1,000 texts a month for each location (500 during the free trial); more are 2¢ each. Starter doesn’t include texting. A text longer than 160 characters counts as 2 or more, the way phone carriers bill it. Email is included in every plan.
Pick any plan; you won’t be charged until day 61. We’ll help you set up your appointment reminders and seasonal messages.